Website Builder“What do you think of [insert the name of an online website builder here] websites?”

I could criticize do-it-yourself website offerings, but the reality is that the question above really needs to be answered by another question – “What are you looking to achieve with your website?” There is undoubtedly a place for these website-building platforms in the marketplace. It just depends on what you expect that website to do for you.

There are many reasons for having a website for your business. Your needs might be simple or more complex. Building your own website could do the trick if you want to put information online for people to reference. However, if your goals are to get leads, set up appointments, or have customers serve themselves online, a custom website is the way to go.

Which kinds of websites are best for you? Here are some comparisons to keep in mind as you research your options:


Data is a crucial part of online marketing. Without it, you will be disappointed in not knowing who your audience is or how to appeal to them. Because of this, custom websites are truly the only way to get proper results. Otherwise, you are just hoping for the best, and hope is not a great strategy. Online website builders offer data but in a very limited sense, and sometimes not the specific data you need for your business.

Community and Support

Custom website platforms will have a vast user community and support teams that you can rest on. Remember that a DIY website builder’s point is that they don’t really want to have to stand up an extensive support team. They achieve this by having more of a ‘one-size-fits-all’ business model with pre-built templates.

Customization Abilities

The word “custom” says it all, but when you have an advanced business goal for the website, a custom website is likely the way to go. For instance, I have a client that needed their customers to be able to register warranties online. That is definitely a custom requirement. Website Builder templates are made simple, so when you need more functionality (if they have it), you will likely be charged to upgrade that functionality.

Unlimited Pages and Contributors

With a custom website, you can make as many pages as you want and have as many people helping you with it as you need. In the online website builder world, you’ll often be bound to have a limited number of pages and users (unless you pay more).

Own Your Domain and Content

The custom website world has always allowed you to own your domain (i.e., and, even more importantly, own all the content you put on the website. Conversely, it’s relatively common for these website builder platforms to supply a vanity URL (i.e., which can cause legitimacy concerns, and then require you to electronically sign off on them owning any content you put on the website (claiming they can even do whatever they want with it).

Currencies for eCommerce

This is pretty simple. Custom websites will allow you to sell in different currencies if you sell globally.


Hosting is the place (a server) where your website is housed for public access. Website builder platforms include hosting because they have to supply templates. That would seem like a selling point in terms of consolidation, but not all hosting companies are good. If a hosting service goes down, your website is unavailable to the public. If you want to move the website to a different hosting company, you will have to rebuild your website from scratch. With custom websites, you can move your website to different hosting companies at will.


Because website builders own the features of your website, you have likely signed their electronic terms and conditions. This means they can pull features away without notice. Furthermore, if you compare the number of features available, take WordPress as an example. They currently have a massive catalog of features (up to 49,000 plug-ins). The online website builder programs will only offer enough features to appeal to a small-sized customer.

Online Presence

Part of why you are even online is for people to find you, but how easy is it for people to find you? One of the most popular ways of getting attention online is through SEO (otherwise known as Search Engine Optimization). It is a technical craft that improves search rankings and drives website traffic. Do not let website-building platforms or hosting companies fool you into thinking they offer SEO until you know what is truly involved. To better understand what is involved, sign up for this Free SEO Trial.

One Last Note…

I hope that this information helps you choose which website direction you want to take. However, there’s one last point I really need to express. As your business grows, you will likely need a Custom Website anyway. Website Builders are a great way to get a website up quickly at a somewhat reasonable monthly price. But as soon as your business grows to the point of needing more from a Website Builder, costs will go up, and limitations will become apparent. At that point, you’ll be able to create a whole new Custom Website.

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Kak Varley
Kak VarleyChief Digital Officer
Kak Varley got the internet bug right at its inception. He started in 2015 to help businesses grow and scale using various sales and inbound marketing methodologies. With 25+ years experience in Sales and has certainly mastered the sales craft and now focuses on helping businesses grow and scale.